Information Officer (UKTI)
The Application is now over
- Job details
- Location: Seaham
- Department : Information
- Closing Date (NB submissions required before noon on this day): 15th March 2010
- Starting Salary : £20,000
- Salary Band: £20,000 - £25,000
- Hours of work : 37
Description
A vacancy has arisen within our Information Division
Purpose of Job
• To support the creation of a Virtual Centre of Excellence for International Trade within the Business Link website.
• To diagnose enquiries from proposed and existing businesses, referring or answering enquiries as appropriate.
• To gather, store and utilise information through a dedicated information service for UKTI customers.
Scope of Job - Main Responsibilities
Main Responsibilities
Underpinning all of the responsibilities below is the role of providing support and assistance across the Information Department, with an expectation of flexibility in undertaking responsibilities in keeping with the needs of the business.
Information Handling - handling and responding to enquiries for information and services
• Detailing incoming information requests from customers and internal colleagues via a dedicated information sourcing tool, the Service Knowledge Tool (UKTI)
• Carrying out an initial diagnosis to identify the level of service required and take the appropriate action
• Sourcing accurate information in a timely manner using hardcopy sources, computerised systems and relevant contacts, and maintaining on Service Knowledge Tool
• Verifying accuracy of information with external providers, meeting providers where appropriate
• Responding effectively and professionally to requests, normally through internal contacts (Relationship and Account Managers) or direct to customers
• To source and filter registration lists for the Service Knowledge Tool, and liaise with a Operational contacts to track the customer queries
Project Management - leading and supporting departmental and role related projects
• Ensuring knowledge is kept up to date on new initiatives and projects being undertaken by the organisation
• Lead role in role specific projects to ensure the proactive application and interpretation of information across the organisation and for customers
• Proactively supporting projects within the team, ensuring cross-functional knowledge development
Information Development - ad-hoc support of administration related tasks
• Assist in the collection and distribution of information primarily through the core Customer Relationship Management
• Tracking of information provided by effective maintenance of the Customer Relationship Management database
• Developing and delivering training for operations colleagues on information database use
• Filtering of external calls and re-direction as necessary
• General Administration and ad-hoc administrative and supporting tasks
Position within organisation
• The role reports to the Business Intelligence Manager in the Information Division. There are no roles reporting into this role
• Close liaison with internal customers frequent, such as Business Support Advisers and Business Advisers. External interface with information and service providers is required for verification and checking purposes.
Dimensions & Limits of Authority
• There is no budget responsibility associated with the role. Impact and influence of the role is limited to customer satisfaction feedback.
Summary of Knowledge, Skills and Experience
• A good level of basic education is required, ideally gained through A level qualification or further formal qualification and training.
• Knowledge of business related information sources, or librarian knowledge base would be desirable
• Experience in an information sourcing role is essential, with proven capability to communicate information effectively.
• Computer literacy, with experience of customer database software is essential and knowledge management systems is desirable.
Further Information
Download a detailed Job Description for this role.
Application Form to Download
If you'd like to apply for this role, download our Application Form and complete. Please type the details requested into the form and save.
Please note we are unable to accept CV's as an alternative method of application for this role.
Once your application form is completed, click the "Apply for this job" link below and follow the on screen instructions to send your application to us electronically.
Please note that applications must be received by noon on the deadline date.
